Since ChatGPT came on the scene, a lot of buzz in our industry has been focused how AI can be applied to Sales Tech. Many companies have already been working on this application, and more will come.
I’ve taken several calls over the past few weeks with companies applying AI to email writing, phone scripts, prospect prioritization, and other problems. The potential is enormous and the tools show a lot of promise.
However, one thing missing in a lot of these tools is the importance of seamless workflow and user adoption. With many tools already layered on the average SDR and AE desktop, multiple tabs open, and several projects started and stopped, the workflow has become a disjointed, confusing mess. The power of AI is a given at this point, however, I think the key factor in the success of these tools will be how the workflow is addressed. Is it seamless? Is it integrated with existing tools?
Many new entrants to the Sales tech space do not come from a sales background and are tackling the problem from an engineering perspective. They make great products but I’d also recommend they sit in the seat of an SDR or AE for a while to understand how the tool flows with all the others being used. After that experience, I think they would bring up and address the importance of workflow more.
Companies need pipeline and revenue now more than ever – and many have laid off their SDR teams, or cut them to bone. Those who remain need better tools to be able to produce the results needed by their company, doing more with fewer people and resources. But just adding an AI layer on top of an already disjointed workflow is not going to do it. The whole sales process needs to be mapped out and updated based on ROI, results, and feedback from internal users.
(Another reason to invest in a good RevOps function)
What are your thoughts? Leave a comment…
Subscribe to the Tenbound Blog for the latest research releases, Sales Development thought leadership and best practices.
Related Articles
-
Published On: April 9, 2025Introducing the Sales Tech Spotlight Launch Package from Tenbound, your strategic launch pad to elevate your brand within the Sales [...]
-
Published On: April 9, 2025by David Frankle of Nayak.ai , Tenbound Expert Network Introduction This collection of prompts aims to showcase the power of [...]
-
Published On: April 9, 2025Observations on Version 9 – Download here Lasted updated The Sales Development tech space is growing leaps and bounds. The challenge [...]
The Latest Tenbound Articles
The landscape of sales automation is evolving rapidly, with AI-driven innovations reshaping how businesses engage with prospects, optimize outreach, and close deals. Here are the top trends in sales automation [...]
Introducing the Sales Tech Spotlight Launch Package from Tenbound, your strategic launch pad to elevate your brand within the Sales [...]
by David Frankle of Nayak.ai , Tenbound Expert Network Introduction This collection of prompts aims to showcase the power of [...]
Observations on Version 9 – Download here Lasted updated The Sales Development tech space is growing leaps and bounds. The challenge [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal [...]
[...]
Sales Efficiency is a critical Key Performance Indicator (KPI) in the Software as a Service (SaaS) industry. This metric provides [...]
For over two decades, the Software-as-a-Service (SaaS) model has dominated the tech industry, including Sales and Marketing Technology. Businesses of [...]
Apollo.io has unveiled Apollo Labs, a cutting-edge sales prospecting solution that integrates AI-powered SDRs, outsourced sales development, and Clay-based [...]
On this week’s Leaders in Sales Development blog series we have Jimmy Chen, Director of WW Sales Development at [...]
The Voice of the Customer (VoC) is a critical concept for businesses seeking to understand and meet the expectations of [...]
The Tenbound Expert Program is an exclusive, network for top GTM Executives in B2B SaaS. Elevate your professional skills, expand [...]
The landscape of sales automation is evolving rapidly, with AI-driven innovations reshaping how businesses engage with prospects, optimize outreach, and [...]
Top Trends in RevOps Today 1. Data-Driven Decision-Making Companies are investing heavily in tools and practices to unify data from [...]
In today’s competitive business landscape, Sales Technology software has become a must-have for organizations aiming to streamline operations, enhance [...]
The ideal number of cold calls an SDR (Sales Development Representative) should make daily depends on various factors, such as [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]
DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the [...]