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The Voice of the Customer (VoC) is a critical concept for businesses seeking to understand and meet the expectations of their customers. It refers to the collection of customer feedback, preferences, and experiences across multiple channels, forming the foundation for creating customer-centric strategies. By listening to the VoC, companies can tailor their products, services, and overall customer experience to align with what customers truly value.
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Free Download PNG File. The Voice of the Customer (VoC) is a critical concept for businesses seeking to understand and [...]
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