DocketAI has a bold insight: only 7% of true sales knowledge is documented and shared effectively. The remaining 93%—tribal knowledge and tacit expertise—lives in Slack threads, Zoom calls, and the minds of top-performing reps. Locked in the heads of your top sales reps and sales engineers.
DocketAI’s platform is built to extract, organize, and activate this hidden sales knowledge using a proprietary system known as the Sales Knowledge Lake. This system captures data from your existing tools—Slack, Gong, Drive, and more—and transforms it into a structured, ever-evolving resource, instantly accessible via AI-powered agents.
Check out DocketAI on Tenbound.
Solving the Sales Engineer Bottleneck
Sales cycles often stall when reps don’t have quick access to technical answers. DocketAI removes this friction. Imagine having an on-demand Sales Engineer co-pilot with you at all times who knows all about your internal knowledge.
Example: ZoomInfo deployed DocketAI across 1,300 sellers and reduced buyer response time from 4–5 hours to just 3 minutes. That alone saved the company 196,000+ seller hours and allowed them to reduce sales enablement headcount from 3 FTEs to just 0.5. Instead of having to wait for a Sales Engineer to get a deal done, the co-pilot is always online.
Next-Level AI Capabilities and Seamless Workflows
DocketAI’s upcoming Zoom Companion has two modes:
- Broadcast Mode: AI answers buyer questions in real-time on Zoom and can pull up relevant slides.
- Whisper Mode: Discreetly provides reps with suggested answers during live calls.
The Inbound Sales Engineer brings AI to your website, engaging visitors with highly technical and contextual responses—turning casual interest into qualified pipeline automatically.
All of this is powered by a multi-step retrieval-augmented generation (RAG) system that:
- Selects optimal data sources
- Tailors output based on persona and deal context
- Applies multiple layers of answer and source critique
- Achieves >95% response accuracy in under 2 weeks of implementation
What Sets DocketAI Apart
- Deep Integrations: 100+ integrations with Slack, Teams, Google Drive, Gong, and more
- Active Learning: Learns from top sellers and SMEs to continuously improve response quality
- Sales-Ready Answers: Answers are formatted and tone-matched for instant customer delivery
- Guided Onboarding: Reps can train against a bank of 300+ sales questions using Docket as a learning buddy
- Source Transparency: Reps can trace every answer back to its original conversation or document
Customization and API Flexibility
Customers can configure:
- Keywords, features, competitors
- Top performers to follow
- External sources like G2, company websites The system allows deep tailoring without heavy lifting, and APIs are being developed for broader extensibility.
Competitive Advantage: Proven Viral Adoption
Adoption is growing virally within teams:
- Started with 20 Sales reps
- Scaled to 1,300+ daily users in <6 months
- No internal promotion required—reps loved it and spread it via Slack
Roadmap: A Sales Engineer for Everyone
DocketAI’s future is bold:
- Expand into Zoom-based workflows with real-time interaction layers
- Evolve consumption-based pricing to support audio and video enhancements
- Explore use cases in sales rep training, customer onboarding, and even B2C environments like e-commerce and high-ticket consumer goods
DocketAI is gearing up for a major product announcement at the upcoming Gartner CSO Sales Officer Summit on May 20. The company is unveiling two powerful additions to its AI Sales Engineer platform: a Zoom Companion Mode and an Inbound Sales Engineer Agent for websites—transforming how sales teams handle buyer interactions across the entire funnel.
The vision? A 24/7 AI Sales Engineer teammate—available to every rep, every time, with the best tribal knowledge from your org.
Stay tuned for the full launch at Gartner CSO Conference on May 20. Want early access or a briefing? Get in touch via Docket.ai or sign up for updates. Contact Tenbound for more information.
